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Terms & Conditions

Clear terms for domestic and business customers

At Old Bills Pest Control, we want to keep things clear and straightforward. These Terms & Conditions explain how we work with our customers, whether you’re a homeowner dealing with a one-off pest problem or a business with an ongoing contract.

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We’ve kept the language simple so it’s easy to read. If you’re a domestic (consumer) customer, please read Section A and Section C. If you’re a business (commercial) customer, please read Section B and Section C.

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If you’re signing up to a commercial service agreement, we’ll also provide you with a more detailed set of Commercial Terms & Conditions that apply to that contract.

  • 1. Your Legal Rights

    • As a consumer, you have legal protections under the Consumer Rights Act 2015. These terms do not affect your statutory rights.

    2. Cooling-Off & Cancellation

    • If you book online or by phone, you may have 14 days to cancel under consumer law.

    • If you ask us to start work straight away, you may lose the right to cancel once the service is completed.

    3. Prices & Payment

    • All domestic prices include VAT.

    • Payment is due when the service is carried out, unless agreed otherwise.

    4. Guarantees & Follow-ups

    • Some treatments include a guarantee period (we’ll confirm when you book).

    • ​Additional visits outside the guarantee are chargeable.

  • 1. Contracts

    • A contract begins when you accept a quote, sign an agreement, or ask us to start work.

    2. Prices & Payment

    • Prices are quoted excluding VAT unless stated.

    • Invoices are due within 30 days of issue.

    • Late payments may incur interest and recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998.

    3. Ongoing Agreements

    • Service contracts will set out the number of visits, what’s included, and how long the agreement lasts.

    • ​Cancellation requires written notice, as stated in your contract.

    4. Liability

    • We are not responsible for indirect losses such as lost profits or stock.

    • Our liability is limited to the value of the services provided, unless the law says otherwise.

    A detailed set of Commercial Terms & Conditions is provided with any service contract and takes priority over these website terms.

  • 1. Access & Safety

    • You must provide safe access and tell us about hazards.

    • Our technicians may refuse work if conditions are unsafe.

    2. Limits of Service

    • Pest control reduces or eliminates pests, but complete eradication cannot always be guaranteed.

    • Following our recommendations (e.g. hygiene, proofing) is essential.

    3. Equipment & Materials

    • Any equipment we supply (e.g. bait boxes) remains our property unless agreed otherwise.

    • Do not tamper with or move them.

    4. Cancellations & Missed Appointments

    • Please give at least 24 hours’ notice to cancel or reschedule.

    • ​Missed appointments or late cancellations may be charged.

    5. Complaints

    • If you are unhappy with our service, please contact us in writing. We aim to respond within 14 days.

    6. Law & Jurisdiction

    • These terms are governed by the laws of England and Wales.

    • Disputes will be handled by the courts of England and Wales.

If you have any questions about these terms, please contact us at 01494 581803 or info@oldbillspestcontrol.com

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